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Billing Questions / FAQ's
I was billed without my consent. What can I do?
Please contact us and we will review your case and help you.
What is a CVV2 code and where is it located?
CVV is a number that is usually located on the backside of your credit card.
I only purchased a trial membership or subscription. Why are you still billing me?
All trial memberships/subscriptions convert to monthly memberships or subscriptions if not canceled
within the specified trial period. Please check the terms and conditions of the website from which you
have purchased a trial membership/subscription to verify the trial period and the recurring billing process.
Why was I billed?
Your credit card was used to purchase a subscription to a membership-based site. The merchant name on your statement will not match the name of the site you joined.